Technodrama Resolutions: Gmail and Treo alive and well!
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You may have noticed that my last post was about having a full plate. You may have also noticed that my last post was nearly three weeks ago. These are not coincidental. They are quite related.

But while I have a few free moments on “Indigenous People’s Day” (or “Columbus Day,” if you live in a less rebelliously liberal part of the United States), I’d like to give a quick summary of my recent technodrama and its unexpected happy endings.

First, Gmail. I posted awhile ago about getting locked out of my gmail account. Fortunately, I received some very valuable feedback from a reader who has now become a very valuable friend to me (yay for broken tools creating new connections!) and was creatively persistent with Google. Forty-two days after the incident, I finally received an apology from them, along with instructions on how to now access to my account. My Gmail account is alive again! The irony is that I had forty days and forty nights to completely detach from it and pronounce it dead. It feels sort of like a zombie now. (A zombie that wants to eat my brains.)

Second, the Treo. Have I told you about the physical health of my beloved Palm-driven cell phone? Let me put it this way: every single person on my web development team has been threatening for more than six months now to steal it from me and destroy it so I will be forced to get a new one.

More specifically, the antennae is held on by a paperclip. That paperclip is held on by green electrical tape. The earpiece has broken off. The holder for the stylus is so loosened that I’ve now lost three of them and have given up on carrying one. The front face plate has separated from the back of the machine and is being held on by a single loose screw (and the paperclipped antennae, when it happens to be attached). The RAM is so overloaded that it takes 5-10 seconds to load the dialing screen when I’m ready to make a phone call.


The laughable part is that I’m paying for full insurance on the machine (which is all of $6 a month), and I could have claimed it for repairs or replacement a long time ago, given its condition… even without my coworkers first stealing it from me and throwing it into the bay.

The camel’s back broke yesterday, though, when I dropped the machine on the pavement and cracked the front face plate. Now it took four fingers clutching the machine from three different sides to hold its pieces together well enough to get a signal. It still worked — no, really, IT STILL WORKED! — but okay, yeah, it was probably time to take advantage of the insurance.

This morning, I did a final hot-sync with my computer to back up the data… which turned out to be quite an undertaking because the hot-sync port is mostly broken, too. The task required propping the machine halfway up on the edge of a notebook and weighting down the cradle port with a pair of heavy metal scissors, stepping back, and holding my breath for ten minutes, praying that the precarious sculpture wouldn’t move before the sync was complete. It took a few tries to get it right.

Then I walked into the Sprint Repair Center at 4th and Folsom, slapped my busted Treo down on the counter, and announced, “My Treo is exploding in on itself and eating its own brain. I have insurance. What are my options?” The man ran some diagnostics (which amounted to dismantling the tape and paper clip and watching it fall apart in his hands like some kind of gag gift), and returned with a concerned look on his face.

“We can’t repair this for you,” he said apologetically.

“Oh,” I said with disappointment. “But I have insurance…”

He interrupted me. “We’ll have to replace it for you.”

“I am TOTALLY OKAY with you replacing it for me,” I reassured him. “COMPLETELY FINE WITH IT. But, um, how long will it take? Do I need to go without a phone for a few days?”

He pulled out a new Treo and handed it to me. It was already connected to my phone number. “Here you go,” he said.

“That’s it? I don’t need to sign anything? Or pay a deductible?”

“Nope. That’s it. If you’d like, you can wait ten minutes and I’ll transfer your contacts.”

“No, that’s fine, I have it synced on my computer,” I said.

And I ran home gleefully, laughing and skipping in puddles and dreaming about all the beautiful ways this new phone will fall apart on me over the next year.

Ah, beginnings!

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3 Responses to “Technodrama Resolutions: Gmail and Treo alive and well!”

  1. Darien Acosta Says:

    hi Sarah!
    I seem to find myself in a similar situation as you once were in regards to the goog. I’ve been locked out of my account for 6 days now and am desperate to prove my identity to the borg-like entity google has become… so I am wondering specifically how you went about regaining access. Did you chat with the web reps from adsense and use this blog to prove that you were you?
    Any advice would help

  2. sarah Says:

    Hey Darien,

    First off, my deepest empathies. Damn, that sucks. I assume you’ve gotten to the “secondary email address” stage and it’s not helping you much?

    There’s a form somewhere… where you actually get to submit a request to them and announce that you’re having problems. I’ve tried to find it again and always get lost. I think you need to go click-crazy in their help menus and FAQs until they finally give up and hand you the form.

    Once I submitted the form, it was about another few days, and then they apologized to me and gave me my account back.

    Good luck!

  3. Lindsay-Lohan Says:

    hmm.. usefull info :)